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Product Support, Maintenance &

At AlignMinds, we understand that your product launch is just the start of a long journey. That's why our Product Support, Maintenance & Enhancements services are designed to help you overcome any obstacles that come your way.

With a team of experts experienced in both cutting-edge and legacy technologies, you can trust us to keep your product running smoothly and evolving to meet your changing needs. One of the key benefits of our product support and maintenance services is that we help businesses stay ahead of the competition by pushing regular app updates and addressing runtime performance issues as soon as they occur.

Our goal is to constantly enhance the functionality of your product, giving you the edge you need to succeed in today's fast-paced market. In addition, our experts will work with you to develop a maintenance strategy that aligns your business goals with the latest market trends.

Whether you need to fix a bug, add new features, or optimize performance, our team has the knowledge and expertise to help you get there. So if you're looking for reliable and effective support and maintenance services, look no further than AlignMinds.

Applications we can support and maintain

Web Apps

Mobile Apps

Desktop Apps

Cloud Apps & Saas

AR/VR Apps

Database Apps

Support Services

  • L1

  • Log all requests submitted via email, phone, online ticketing system Prioritization of requests.

  • Solving basic user issues.

  • Providing issue status updates as per agreed SLA till resolution.

  • Pricing model: Price per ticket – As per mutually agreed L1 ticket cost to be paid at the end of the month for the number of tickets we resolve.

  • L2

  • Troubleshoot even the most critical incidents within a short duration of requests.

  • Administration of production environment and user accounts.

  • Optimizing software installations, services, and tools.

  • Investigation of logs for issue root cause analysis.

  • Pricing model: Price per ticket – As per mutually agreed L2 ticket cost and you pay at the end of the month for the number of tickets we resolve.

  • L3

  • Investigate, identify, and fix complex issues by making changes to the code and database.

  • Root cause issue identification and resolution.

  • Rolling out patches and hot-fixes.

  • Correction of customization issues.

  • Pricing model: Monthly subscription fee – you pay each month for continuous L3 support services at a mutually agreed hourly rate.

Maintenance Services

  • Performance Management

  • Daily performance monitoring to detect and resolve negative trends.

  • Routine app performance and usability testing

  • Routine load, stability, scalability testing

  • Continuous performance and UX optimization

  • Security Management

  • 24/7 security monitoring, routine audits, incident management.

  • Scheduled app vulnerability and misconfiguration diagnostics.

  • Prepare vulnerability reports.

  • Security and penetration testing.

  • Stress testing (simulation of DoS/DDoS attacks).

  • Security improvements.

  • Compatibility Management

  • Periodic review and upgrade of software, plugins and library versions.

  • Detect and resolve version conflicts.

  • Third party API upgrades.


  • Enhancements

  • Refine existing functional modules.

  • Develop new product features.

  • Propose new features based on user feedback.

  • Conduct feasibility studies and ROI calculation.

  • Add software integrations.


Our team of experts collaborates with you to maintain the smooth operation of your product, addressing any bugs or issues promptly and ensuring its security and up-to-date status. Whether it involves resolving compatibility issues with the latest operating systems, optimizing product performance, or updating security measures, we provide comprehensive support.

At AlignMinds, we offer a wide range of product enhancement services to help businesses keep their products up-to-date and at the forefront of their industry. Whether you want to expand your product’s capabilities or add new functionalities to better meet the needs of your customers, we have the expertise and experience to help you achieve your goals.

Whether you are located in India, Kenya, or the US, our team is always here to help you enhance your product and stay ahead of the curve.

Yes, our extensive experience includes supporting legacy products, ensuring your aging app runs smoothly. Our team actively handles the unique challenges of legacy products and can assist in migrating to modern technology if necessary.

At AlignMinds, we offer three levels of support services to help you resolve any issues you may face with your product. Our basic support services involve solving simple user issues, while our intermediate support services tackle complex issues, such as optimizing software installations. Our advanced support services address critical issues, including making changes to the code. Regardless of the level of support you need, our experts are here to ensure your product runs smoothly at all times. With teams located in India, Kenya, and the US, we provide quick and effective support services 24/7.

Yes, our team can help you add new features and functionalities to your product to keep it ahead of the competition. We work closely with you to understand your needs and requirements and devise a roadmap for adding the necessary enhancements.

We understand the importance of fast and efficient support. That’s why we offer 24/7 support to our clients through multiple channels such as phone, email, live chat, and remote desktop support.

Our experienced support team is always ready to assist you with any issues you may face and will work tirelessly to resolve them in a timely manner.

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